Hopefully we've covered it...

Do you ship worldwide?

Currently I ship within the UK, EU, USA, Canada, Australia and New Zealand. Please be aware, any packages sent out of the UK may incur further charges such as customs duties, taxes and import fees, which are out of our control. These will be imposed by different countries customs authorities and must be paid on receipt of the package.

See the shipping rates for UK, EU and International delivery.

What about the quality of the prints?

All fine art prints on premium museum grade enhanced matt paper use the 'Giclee' method, which in french means "sprayed ink". It is a sophisticated inkjet printmaking process, which produces the finest quality reproductions. A high resolution of detail is retained in the process. Giclee prints retain their quality for a minimum of 100 years in optimal conditions.

Canvas prints are a finely textured artist-grade cotton with a weight of 400gsm. They use the same giclee method, reproducing image details of outstanding clarity.

What are your eco credentials?

I try and use as many eco friendly products as possible when creating my art, printing it and packaging it up before shipping.

The amazing inks used for the Giclee process are all water based. All fine art paper used is sustainably sourced, as is the wood (European knotless pine) for framing.

Most of the packaging I use is recyclable, even the bubble wrap!

What is Klarna?

Klarna is a great service you can benefit from by spreading the cost of your purchase with a choice of financing options. It's quick, easy and safe for your peace of mind.

Does any paperwork come with your original artworks?

Yes...although nothing boring! Whether you decide on an original artwork or a limited edition, a certificate of authenticity will be accompanying it as well.

Is it safe to shop with you?

Of course! We want to make sure you feel safe and confident when shopping at helensimmondsart. Your personal information is kept private and never passed on to any third party companies. We use the Shopify payment system, which adheres to strict electronic and physical measures in order to protect your devices and debit/credit cards from unauthorised access.

helensimmondsart uses SSL (secure sockets layer) technology, which basically means all sensitive information is encrypted on the website and can't be accessed from outside.

Where are you based?

I live in Hampshire quite near the south coast, UK. When working on my art business I am at home in my little studio AKA half of my kitchen!

What if I have a query about something?

No problem! If you have any questions or concerns, please don't hesitate to contact me and I'll get back to you asap. I am here to help. Email me here!

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