Refund policy

There is a 14 day return policy on original artwork and limited edition prints, which means you have 14 days after receiving your original artwork or limited edition prints to request a return.

Your original artwork/limited edition print must be in the same condition that you received it, and in its original packaging to be eligible for a return. Please take pictures of the damage and the packaging. Please also have your receipt or proof of purchase handy. You are responsible for the original artwork/limited edition print, including postage and insurance until it arrives back to me, so please be careful. I cannot refund originals/limited edition prints that return damaged, or do not arrive at all.

I package everything with the utmost care, so damages are extremely rare. If your artwork arrives to you damaged, please inform me immediately with photos of the damage and the packaging.

Although complementary shipping is included with your UK artwork, the outgoing shipping amount will be deducted from the refund amount.

To start a return, you can contact me at hello@helensimmondsart.com. If your return is accepted, i’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

All fine art paper and canvas prints with their frames, and stationery are carefully made to order just for you. It is for this reason that I do not accept exchanges, returns or a change of mind on prints or stationery. I do not hold any print stock in an effort to keep my carbon footprint and costs down.

You can always contact me for any return question at hello@helensimmondsart.com.

Damages and issues
Please inspect your order upon delivery and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items, discounted items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the original art you have, and once the return is accepted, make a separate purchase for the new art piece.

Refunds
I will notify you once i've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since i’ve approved your return, please contact me at  hello@helensimmondsart.com.